🔐 Privacy Policy – BJV Roofing & Plumbing

Last Updated: July 2025

At BJV Roofing & Plumbing, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, enquiry forms, or advertising platforms such as Google, Facebook, and Instagram. We are committed to protecting your data with transparency, security, and respect for your rights.

📄 1. Introduction

BJV Roofing & Plumbing is a locally owned and operated roofing and plumbing business servicing the Sunshine Coast. We provide professional re-roofing, new roofs, roof repairs, and full plumbing solutions for residential and commercial customers. In the course of delivering our services, we may collect personal information from customers, leads, and website visitors. This Privacy Policy outlines how we handle, store, and protect that information responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Property Address or Suburb
• Preferred Contact Method

2.2 Project Information

• Type of roofing or plumbing service required
• Estimated start date or project urgency
• Notes, images, or instructions submitted via our forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Referral source (e.g., Google Search, Facebook Ad, Instagram post)

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect the pre-filled and user-provided fields such as name, contact details, and project requirements to respond efficiently to your enquiry.

🎯 3. How We Use Your Information

• Respond to roofing, plumbing, or quote enquiries
• Schedule site inspections or consultations
• Send service updates, offers, or follow-ups (if you’ve opted in)
• Improve our website, communication, and customer service
• Comply with Australian privacy and consumer protection laws

We never sell or rent your personal information to any third party.

🤝 4. Legal Basis for Processing

• Consent – when you submit your information voluntarily
• Contract – to deliver the services you request
• Legitimate Interest – to improve client experience and marketing
• Legal Obligation – to comply with taxation or record-keeping requirements

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised BJV Roofing & Plumbing staff involved in quoting or project delivery
• Trusted third-party services (e.g., Google, Meta, CRM and email marketing tools)
• Website, analytics, and advertising providers who work on our behalf

We do not share data with unrelated third parties for external marketing.

🛡️ 6. Data Security

• Encrypted website connection (HTTPS)
• Secure, SSL-protected forms
• Password-protected internal systems
• Restricted access for authorised staff only

If a data breach occurs, affected users and relevant authorities will be notified in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Access and review the personal information we hold about you
• Request corrections to any inaccurate details
• Request deletion of your data where legally permitted
• Withdraw consent to communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if necessary

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking tools such as Google Analytics and Meta Pixel to:

• Understand visitor interactions and website performance
• Improve user experience and page speed
• Measure the effectiveness of our online advertising

You can disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When engaging with BJV Roofing & Plumbing through third-party platforms, please also review their privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The most recent version will always be available through our official website.

📬 11. Contact Us

For questions, feedback, or privacy-related requests, please contact:

BJV Roofing & Plumbing
📧 Email: info@bjvroofingandplumbing.com.au
📞 Phone: 0466247049
🌐 Website: www.bjvroofingandplumbing.com.au